1900 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how the 1900 platform collects, uses, stores, and protects your personal information as a user. We are committed to maintaining the confidentiality and security of your data in line with best practices for data protection in Malaysia.
Information we collect from you
The 1900 platform collects several categories of information when you register and use our services. Understanding what data is collected helps you make informed decisions about how you use the platform.
Account Information
During registration, you are required to provide your full name, phone number, date of birth, and password. This information is used to verify your identity and manage your account. The email address or phone number you register with serves as your unique account identifier within the 1900 platform system.
Device & Browser Information
The platform automatically records your device type, operating system, browser version, IP address, and language settings when you access 1900. This data helps us diagnose technical issues, prevent unauthorised access, and ensure the platform works correctly across all devices, including Android and iOS phones.
MYR Payment & Transaction Information
When you make a deposit or withdrawal, the platform records transaction details including the amount in MYR, the payment method used (such as FPX or Touch 'n Go), the transaction reference number, and a timestamp. We do not store your full bank account number or payment card details directly in our system — all processing is handled through secure channels.
Platform Usage Data
The platform also records in-account activity such as games played, betting history, session duration, and login frequency. This usage data is used for security purposes, internal analysis, and overall improvement of the user experience.
How your information is used
Information collected by the 1900 platform is used solely for the following purposes:
- Account management: Verifying user identity, enabling secure login, and managing account profiles.
- Transaction processing: Processing MYR deposits and withdrawals quickly and accurately.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity that could compromise the security of other users.
- Customer support: When you contact the support team, your account information is accessed to resolve your query or issue more efficiently.
- Legal compliance: Meeting applicable Malaysian legal requirements, including mandated record retention obligations.
- Service improvement: Analysing aggregate usage patterns (not individual) to continuously improve the platform interface and overall user experience.
1900 will not use your information for third-party marketing purposes without your explicit consent.
Cookies and in-platform activity tracking
The 1900 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use two main types of cookies:
- Session cookies: Stores temporary login information during your active session. These cookies are automatically deleted when you close your browser.
- Persistent cookies: Saves your language preference and display settings for a smoother experience on future visits. These cookies persist until you delete them or they expire.
You can manage or delete cookies through your browser settings. However, disabling cookies entirely may affect certain platform functions, such as automatic login verification.
Data storage, security, and third-party sharing
How we store and protect your data
All 1900 platform user data is stored on SSL-encrypted servers. Access to user data is restricted to authorised personnel only, and every access is logged for internal security audit purposes. Financial transaction data in MYR is retained in accordance with the retention periods required under Malaysian law.
Sharing with third parties
1900 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- Payment service providers that process FPX or eWallet transactions — shared only to the extent necessary to complete the transaction.
- Malaysian legal authorities where required by a valid court order or applicable legal provision.
- Internal technical service providers who assist with platform operations, bound by strict confidentiality agreements.
Your rights as a 1900 platform user
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the support channel within your account.
If your personal information is inaccurate or outdated, you have the right to request a correction via your profile settings or by contacting customer support.
You may request account closure and deletion of your personal data, subject to record-keeping obligations required under Malaysian law.
Privacy policy changes and how to contact us
Updates to this policy
1900 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Users will be notified of any significant changes via in-platform notifications. We encourage users to review this page periodically to stay informed about how we handle their information.
Continued use of the 1900 platform after any policy changes are published will be considered as your acceptance of those changes.
Contact our team
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, you can reach the 1900 platform support team through the following channels:
- Email: [email protected]
- Online support available directly within your account after logging in
This Privacy Policy is effective as of 1 January 2026.
Have a question about your data privacy?
Check our FAQ section or log in to access live customer support. The 1900 team is here to help.